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SRTA Received 265K Phone Calls Sharjah Roads & Transport Authority (SRTA) transported 27 Million Passengers through the Last Year

Last year, Sharjah Roads & Transport Authority (SRTA) was able to transport up to 27 million and 233 thousand passengers through its fleet roaming across the cities and regions of the Emirate and received about 265 thousand and 919 calls, while the bookings on the smart applications reached nearly 11,389 bookings and the number of inquiries dealt with by the SRTA’s departments received from different cities and regions of the Emirate 34,819 inquiries.

Furthermore, the fleet of the SRTA operated in the office of the Sharjah International Airport succeeded in transporting 225 thousand passengers in 150 thousand trips, while the number of trips completed by the fleet of taxis operating under the Emtyz system (Franchise System) reached 14 million and 356 thousand trips.

The SRTA continues its relentless efforts to improve its services in various sectors based on the directions of the Sharjah Government, in a way that meets the needs of its customers, fulfils its service and community role and keep keeps pace with the massive urban development witnessed by the Emirate in several fields.

His Excellency, Eng. Yousef Al-Suwaiji, the Chairman of SRTA, said that the competent Departments of the SRTA are fulfilling the roles conferred upon them according to the highest international standards and regulations, particularly those related to the operations of passenger transport, handling the violations and responding to all inquiries received by the customers, with a view to provide them with the highest degrees of comfort in order to enable them to use all the services provided by SRTA.

His Excellency, Engineer Al-Suwaiji, confirmed that SRTA is committed to implementing the plans and directions of the Sharjah Government pertaining to the roads and transport sectors and reach the satisfaction of the customers, by the continuously updating and developing its departments from time to time and keeping up with every update on the field based on the directions of His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, member of the Federal Supreme Council, the Sovereign Ruler of the Emirate of Sharjah and the follow-up by His Highness Sheikh Dr. Sultan bin Muhammad bin Sultan Al-Qasimi, the Crown Prince of Sharjah, the Deputy Ruler of the Emirate of Sharjah and the Chairman of the Executive Council of the Emirate.

In his statement, His Excellency revealed that, after reviewing the results achieved by SRTA in the operations in the transportations sector in the previous year, the competent departments in the SRTA have succeeded in transporting 27 million and 233 passengers through its fleet across the cities and regions of Sharjah, highlighting that this is considered a new addition to the SRTA’s achievements in the transportations sector, particularly in light of the tremendous developments this sector have witnessed recently.

Abdulaziz Al Jarwan, Director of the Authority for Transportation Affairs, stated that throughout the previous year, the fleet of taxis operated by way of franchise comprising Sharjah Taxi, Emirates Taxi, Etihad Taxi and City Taxi was able to transport 21 million and 534 thousand passengers in 14 million and 356 trips, while the total number of users of the public transportations network comprising 12 lines within Sharjah City reached 3,405,480 passengers and the number of trips completed 338 thousand and 358 trips. The Director also announced the launching of 110 new buses, supplied with the best state-of-art technology in the operations of passenger transport.

Al Jarwan added that during this period, the communication center in SRTA was able to handle over 265 thousand and 919 phone calls from the customers. This included 145 thousand and 322 phone calls to book a public means of transportations, 7371 phone calls to book taxis for people with special needs, 2081 phone calls to book ladies taxis and 11 thousand and 156 phone calls to book family taxis. He also indicated that the total number of bookings on smart applications reached 11,389 bookings, including 5,157 bookings in Sharjah City and 6,232 bookings in the eastern and central regions, thorough 62 devices spread across the cities and regions of Sharjah.

As regards the inquiries received by the customers, Al Jarwan said that 34 thousand and 819 inquiries were handled. In addition to that, 14,092 permits were issued, 1,320 transactions related to violations were processed and 6,517 road transactions were made.

As for the violations of the illegal operation of vehicles, the Director of Transport Affairs said that in the previous year, the Violation Section in the Department of Transport Activities Control managed to execute 11 inspection campaigns through 20 quality officers, whom are granted the capacity of Judicial Police by virtue of the Resolution of the Minister of Justice. These campaigns, which took place in the workers residences and the regions filled with international markets such as Al-Rolla, Jubail, Al-Sajaa and the market area in Al-Dhaid, in addition to other industrial regions around the Emirate, resulted in issuing 1,520 violations, each present violation reported for the first time, according to the Director, cost about five thousand dirhams, and in the case of a repeat violation, the fine costs about ten thousand dirhams. Furthermore, the violating vehicles and drivers are advised by the certified traffic systems in the UAE to make the payments in the established legal ways.

Al Jarwan also revealed that as regards the inter-city transport during this period, SRTA succeeded in transporting two million and 256 thousand passengers in 164 thousand and 130 trips through 12 lines all over the Emirate of Sharjah, emphasizing that the competent bodies on a real-time basis sanitize the stations and buses daily and regularly in order to ensure the safety of all passengers.

In a similar context, the Director of Transport Affairs affirmed the commitment of his Department to provide the best services for the users of the public transportation in a manner that enables them to move safely and comfortably without facing any difficulties. He also indicated that the Quality Control Section was able to issue 5,220 violations, through 20 field observers working in shifts.

Additionally, according to the Director, SRTA finished activating the issuance of permits for practicing the school transport service and field observance by virtue of the Resolution issued by His Highness Sheikh Dr. Sultan bin Muhammad Al-Qasimi, member of the Federal Supreme Council No. (17) of 2019 on regulations of the school transport service in the Emirate of Sharjah and the Resolution of the esteemed Executive Council No. (26) of 2020 on fees and fines of the school transport as the current school year of 2020/2021 starts, indicating that 247 review notices were issued, resulting in total in correcting the situations of 150 cases and issuing 97 violations due to the non-compliance with the procedures and instructions stipulated on the school transport service promulgated by SRTA.

In regards to the violations of the quality, Al Jarwan said that the number of violations registered in this regard reached 45 violations, while the violations of the illegal operation of vehicles in the eastern region were nearly 48 violations and the total number of Taxi Butlers reached (10) devices spread in the vital regions. Al Jarwan added that the total number of bookings made through the e-device were nearly 521 bookings, while the total number of taxi bookings reached during this period 6,388 requests and the number of permits for permanent and temporary transport services were 203 transactions.

Al Jarwan stated that the office serving the users of the Sharjah International Airport affiliated to SRTA witnessed a significant demand by the customers throughout the last year and until now, as the total number of customers reached 225 thousand passengers in 150 thousand trips.

As regards the maritime transport, Al Jarwan said that total number of users of maritime transport service “Ferry” between Sharjah and Dubai throughout January, February and March of the previous year reached 37,446 passengers.